We have some exciting news to share with you all. Today, we have launched our new DPO services support portal and helpdesk.
The reason we have decided to do this is to help our customers. We want our customer support journey to be as smooth, transparent and easy as possible.
By implementing a new ticketing system, it enables us to prioritise requests. We can also share good practice, and build a knowledge base for our customers to use on a day-to-day basis.
It also means our customers can document action steps as they happen. They will have a full audit history of the advice we have given relating to Data Protection. The information is always available to them, revision histories tracked and reports ready, all within one handy online location. Our customers can even use the app to ask us a support question.
We have implemented the support portal for a variety of our customers:
- Data Protection Officer as a Service Customers (for their DPO support)
- Training Customers (for their DPO mentor support)
- Consultancy Customers (for their engagement on projects)
Our Solutions Base is growing by the day. We are also putting in useful templates, guidance, posters and more for our customers to use free of charge.
As our customer base grows by the week, as does our investment to ensuring that our customers are at the forefront of our service.